Terms of Service

1. General Information

This online store at nevorest.com is operated by Nevorest. You can contact us at support@nevorest.com.

Operating as an unregistered business activity under Article 5 of the Polish Entrepreneurs' Law Act of March 6, 2018.

These Terms of Service ("Terms") govern your use of the Nevorest website and your purchase of products through it. By placing an order, you agree to these Terms.

2. Products

Nevorest offers physical products including pillows and home accessories. We reserve the right to modify our product range at any time without prior notice.

All product descriptions, images, and prices are provided in good faith. Minor differences in color between product photos and actual items may occur due to monitor settings.

3. Orders and Contract Formation

A contract between you and Nevorest is formed when:

1. You place an order through our website, and
2. You receive an order confirmation email from us.

We reserve the right to refuse or cancel any order at our discretion, in which case you will receive a full refund.

4. Prices and Payment

All prices are displayed in the currency shown on the website and include applicable taxes unless stated otherwise.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard)
• BLIK
• Other methods available at checkout

Payment is processed securely via Stripe. We do not store your payment details.

Prices may change at any time, but changes will not affect orders already confirmed.

5. Shipping

We ship globally. Shipping costs and estimated delivery times are displayed at checkout before you complete your purchase.

Delivery times are estimates only and may vary due to factors outside our control (customs, carrier delays, etc.). We are not liable for delays caused by third-party carriers.

Risk of loss and title to products passes to you upon delivery.

Our products are shipped internationally. Delivery usually takes 6–10 business days. In exceptional cases (e.g. customs checks, peak seasons, carrier delays) it may take up to 20 business days.

International orders may be subject to customs duties, import taxes, or other fees imposed by your country. These charges are the sole responsibility of the customer. We have no control over these charges and cannot predict their amount.

If a package is refused or unclaimed by the customer and returned, the customer will be responsible for the original shipping cost and any return shipping fees incurred. These costs will be deducted from any refund.

6. Right of Withdrawal (EU / EEA Customers)

If you are a consumer residing in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right:
Send us a clear statement of your decision to withdraw before the 14-day period expires — for example, an email to support@nevorest.com with your order number. We will reply with the return address. Please do not send the product to the address shown on the original package.

Returning the product:
Please send the product back no later than 14 days after informing us of your withdrawal. You are responsible for the direct cost of returning the product, unless it is defective or incorrect. Please pack the product securely; the original vacuum packaging is not required.

Refund:
We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the product back or you have supplied evidence of having sent it back, whichever is earlier. Refunds are issued using the same payment method you used, unless we agree otherwise.

Condition of returned products:
You may handle the product to the extent necessary to establish its nature, characteristics and functioning — in the same way you could examine it in a store. You are liable for any diminished value of the product resulting from handling beyond what is necessary for this purpose, for example stains, soiling, damage, or signs of prolonged use. In such cases, we may reduce the refund by an amount corresponding to the diminished value of the product.

7. 20-Day Money Back Guarantee

In addition to your statutory rights, we offer a voluntary 20-Day Money Back Guarantee on your first order.

• If you are not satisfied with your product, contact us at support@nevorest.com within 20 days of delivery, stating your order number. No reason is needed.
• We will reply with the return address. Please send the product back within 14 days of contacting us. Return shipping costs are borne by the customer.
• The product must be returned complete (pillow and cover), clean, and free from stains or damage.
• We will refund the price of the product within 14 days of receiving the returned product, using the same payment method you used.
• The guarantee applies to the first order per customer and can be used once.
• This guarantee is voluntary and does not affect your statutory rights, including your right of withdrawal and your statutory rights in case of a lack of conformity of the product.

8. Returns and Refunds (Non-EU Customers)

If you are not an EU/EEA consumer, our return policy is as follows:

We accept returns within 14 days of delivery. The product must be returned complete, clean, and free from stains or damage. Please contact us at support@nevorest.com before returning any item. Our 20-Day Money Back Guarantee (see Section 7) also applies to non-EU customers.

Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

9. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us at support@nevorest.com with your order number and, if possible, photos of the issue. We will arrange a repair, replacement, or refund at no additional cost to you.

As a consumer in the EU/EEA, you are entitled to statutory rights in case of a lack of conformity of the product with the contract, for a period of 2 years from delivery. We encourage you to report any issue as soon as possible after you notice it.

10. Complaints

We aim to respond to all complaints within 14 business days. To submit a complaint, email us at support@nevorest.com with your order number and a description of the issue.

EU consumers may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

11. Liability

To the fullest extent permitted by applicable law, Nevorest shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profit or data arising from the use of our products or website

Our total liability for any claim shall not exceed the amount paid for the relevant product.

Nothing in these Terms limits or excludes liability that cannot be excluded under applicable law, including consumer protection rights.

12. Intellectual Property

All content on nevorest.com, including logos, images, text, and design, is the property of Nevorest or its licensors. You may not reproduce, distribute, or use any content without our prior written consent.

13. Governing Law

These Terms are governed by the laws of the Republic of Poland. However, if you are a consumer in another country, you also benefit from any mandatory consumer protection laws applicable in your country of residence.

Any disputes that cannot be resolved amicably shall be subject to the jurisdiction of the competent courts in Poland.

14. Changes to These Terms

We may update these Terms at any time. The current version will always be available on our website. Continued use of our website after changes constitutes acceptance of the updated Terms.

15. Contact

For any questions regarding these Terms, please contact us:

Nevorest is operated by Michał Romaniuk
Chmielna 73B lok. 14, 00-801 Warsaw, Poland
Email: support@nevorest.com